Key Strengths

Communication & Client Care

Customer service roles at Harris Farm Markets and T-Bones Fresh Food Market developed clear communication and client management skills.

Organisation & Time Management

Balancing academic schedules with retail work and family commitments strengthened planning and prioritisation.

Teamwork & Leadership

Project Manager for CarePlus and Scrum Master for the ILAM Tea Garden App; internship and retail teamwork reinforced collaboration under deadlines.

Documentation & Multilingual

High-level research and documentation (Top Nepal International, academic thesis). Fluent in English, Nepali, Hindi.

Work Experience

Customer Service Representative
Harris Farm Markets — Brisbane QLD · Mar 2024 – Present
T-Bones Fresh Food Market · Nov 2022 – Jan 2024

Role: Deliver high-quality customer service and support daily operations in a fast-paced environment.

  • Assist customers with product enquiries, recommendations, and locating items.
  • Process returns and exchanges; resolve concerns promptly and professionally.
  • Support colleagues during peak hours; maintain service flow.
  • Restock shelves and maintain clean, organised displays.

Junior Graphic Designer
Cheritech Digital — Kathmandu · Mar 2021 – Mar 2022

Role: Design creative assets and manage approvals while supporting multiple projects under tight deadlines.

  • Produced 50+ digital assets aligned with brand guidelines.
  • Coordinated with teams and clients to meet requirements and deadlines.
  • Prepared optimised graphics for web/app; maintained versioned files.

3D Intern – 3ds Max
Paracosma Nepal — Kathmandu · Jan 2021 – Mar 2021

Role: Assist in developing 3D assets and models for AR/VR projects.

  • Created and tested 3D models in 3ds Max for animation and simulation.
  • Supported AR/VR workflows; reviewed assets for quality.
  • Prepared prototypes and integrated small-scale models.

Content Research & Writing
Top Nepal International Pvt Ltd. · 2019 – 2020

Role: Support projects by writing and preparing content on assigned topics.

  • Wrote articles, reports, and documentation per style guidelines.
  • Edited and formatted content; ensured accuracy and clarity.
  • Contributed timely materials to project deliverables.

Education

The ACS Professional Year Program – ICT (Jan 2025 – Present)
QIBA, Brisbane Campus

Work-readiness for ICT: communication, workplace relations, WHS, networking, and presentations.

Master of Information Technology (Sep 2022 – Dec 2024)
Torrens University Australia – Brisbane Campus

High Distinction in Principles of Programming and Business Environments. Subjects: Agile Project Management, Business Environments, Software Development Management.

Bachelor of Information Technology (Jan 2017 – Jan 2021)
Softwarica College of IT & E-commerce – Nepal

Honours First Class. Subjects: Agile Development, Information System Analysis, Software Development Techniques.

Academic Projects

Build a website for Age Care Homes (Aug 2024)

Objective: Design and implement an aged-care management system.

Tools: Django, Python, Microsoft Project, Trello, RACI Matrix, Risk Matrix

Duties: Project Manager for a 3-member team; created Gantt charts, RACI, and risk matrices; maintained requirements and progress reports; led testing.

Outcome: Delivered ahead of schedule; earned a Distinction.

Build an Android Application for Online Store (Aug 2020)

Objective: Develop a mobile app for tea garden supply chain management.

Tools: Agile Scrum, Jira, Android Studio, Java, Firebase

Duties: Scrum Master; facilitated sprint planning, stand-ups, retrospectives; managed backlog; kept risk logs; communicated with stakeholders.

Outcome: Delivered a working prototype; received Distinction.

Achievements / Awards

CompTIA A+ Core 2 — Communication & Professionalism (ACS Certified)

CompTIA Project+ — Intro to Project+ & PM Basics (ACS Certified)

Navigating Changes & Conflicts in Projects (ACS Certified)

Scrum Foundation — Scrum in Action (ACS Certified)

CompTIA Tech+ — Essential IT Knowledge (ACS Certified)

Professional Affiliations

Australian Computer Society (ACS) — Member ID: 15414660


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